SquareTrade: They were courteous and provided quick and clea...
A SquareTrade customer review by GetHuman user GetHuman-351613 from November 28th, 2017
Background on GetHuman-351613's case
GetHuman: GetHuman-351613 - can you tell our other SquareTrade customers when your case took place?
GetHuman-351613: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-351613 a list of common SquareTrade problems)
GetHuman-351613: "Setup service" was why I was trying to call.
GetHuman-351613's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-351613: They were courteous and provided quick and clear answers. Unfortunately Square Trade provides no option to insure for loss or theft of a cell phone.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
GetHuman-351613: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-351613: I'd give them a two out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
GetHuman-351613: For that I would say three out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
GetHuman-351613: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-351613 taken from his SquareTrade customer service problem that occurred on November 19th, 2017.