SquareTrade: Good warranty* however, the "return" center and...

A SquareTrade customer review by GetHuman user ~jwred from November 26th, 2017

Background on ~jwred's case

GetHuman: ~jwred - can you tell our other SquareTrade customers when your case took place?
~jwred: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
~jwred: I used the 877-927-7268 number I found for on the GetHuman SquareTrade customer phone number page I was on: SquareTrade Customer Service Phone Number
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~jwred a list of common SquareTrade problems)
~jwred: "Setup service" was why I was trying to call.

~jwred's review of SquareTrade customer service

GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jwred: Good warranty* however, the "return" center and the "call" center have NO WAY of communicating with each other. A "return" can never be confirmed by a call agent. It is very frustrating since I returned a phone and they claim they never received it, but have no way to confirm the same.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~jwred: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jwred: I'd give them a five out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~jwred: For that I would say five out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~jwred: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jwred taken from his SquareTrade customer service problem that occurred on November 17th, 2017.

SquareTrade

2.88 of 5 stars | 85 reviews

~jwred's SquareTrade Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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