St. Louis Post-Dispatch: I've gotten the Sunday paper for almost a year...
A St. Louis Post-Dispatch customer review by GetHuman user ~norahs from November 18th, 2017
Background on ~norahs's case
GetHuman: ~norahs - can you tell our other St. Louis Post-Dispatch customers when your case took place?
~norahs: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to St. Louis Post-Dispatch, and if so, how?
GetHuman: And which of these common St. Louis Post-Dispatch customer issues best describes the reason you wanted to talk to them?
(Shows ~norahs a list of common St. Louis Post-Dispatch problems)
~norahs: "Delivery problem" was why I was trying to call.
~norahs's review of St. Louis Post-Dispatch customer service
GetHuman: So how would you sum up your experience for GetHuman's St. Louis Post-Dispatch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~norahs: I've gotten the Sunday paper for almost a year. Not ONE bill has been correct. I call and they "fix" it, yet the next month it is effed up again. Not only that, they promised me (as a handicapped customer) that the paper would be delivered to my porch. All they had to do was put it on the order form. Wrong. It is the carriers decision where he wants to throw the paper. Mine chooses to put it in the gutter. I do not understand why the billing issues cannot be fixed. I guess as no one but me cares, it will go on until I cancel. And that is probably after the current billing cycle. I can't take it any more. A huge shout out to my mailman ... HE brings the paper to the door for me. The man is a treasure.
GetHuman: Let's quantify your experience contacting St. Louis Post-Dispatch. On a scale of 1 to 5, how easy is it go get help on a St. Louis Post-Dispatch problem?
~norahs: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~norahs: I'd give them a three out of five on communication.
GetHuman: And what about St. Louis Post-Dispatch's ability to quickly and effectively address your problem?
~norahs: For that I would say one out of five.
GetHuman: And finally- any advice for other St. Louis Post-Dispatch customers?
~norahs: Call them early in the day or late. Don't forget any personal or account information you might need for St. Louis Post-Dispatch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~norahs taken from his St. Louis Post-Dispatch customer service problem that occurred on November 8th, 2017.