Staples Easy Rebates: Horrible experience trying to get human on the...

A Staples Easy Rebates customer review by GetHuman user GetHuman-343056 from November 21st, 2017

Background on GetHuman-343056's case

GetHuman: GetHuman-343056 - can you tell our other Staples Easy Rebates customers when your case took place?
GetHuman-343056: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Staples Easy Rebates, and if so, how?
GetHuman-343056: I used a help page I found on the GetHuman Staples Easy Rebates customer service contact info page: Contact Staples Easy Rebates Customer Service
GetHuman: And which of these common Staples Easy Rebates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343056 a list of common Staples Easy Rebates problems)
GetHuman-343056: "Cancel order" was why I was trying to contact.

GetHuman-343056's review of Staples Easy Rebates customer service

GetHuman: So how would you sum up your experience for GetHuman's Staples Easy Rebates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343056: Horrible experience trying to get human on the land line phone. Your website would not accept my lastname to start live chat session. Kept refusing saying us letters...what is the spelling Parsons Marchione if not letters? Very frustrating trying to gather information on missing rebate.
GetHuman: Let's quantify your experience contacting Staples Easy Rebates. On a scale of 1 to 5, how easy is it go get help on a Staples Easy Rebates problem?
GetHuman-343056: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343056: I'd give them a one out of five on communication.
GetHuman: And what about Staples Easy Rebates's ability to quickly and effectively address your problem?
GetHuman-343056: For that I would say two out of five.
GetHuman: And finally- any advice for other Staples Easy Rebates customers?
GetHuman-343056: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Staples Easy Rebates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343056 taken from his Staples Easy Rebates customer service problem that occurred on November 13th, 2017.

Staples Easy Rebates

3.43 of 5 stars | 46 reviews

GetHuman-343056's Staples Easy Rebates Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Staples Easy Rebates, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Staples Easy Rebates in any way.

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