Staples Easy Rebates: I did not receive any tracking information on a...
A Staples Easy Rebates customer review by GetHuman user ~ImpalaTommy from November 25th, 2017
Background on ~ImpalaTommy's case
GetHuman: ~ImpalaTommy - can you tell our other Staples Easy Rebates customers when your case took place?
~ImpalaTommy: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Staples Easy Rebates, and if so, how?
GetHuman: And which of these common Staples Easy Rebates customer issues best describes the reason you wanted to talk to them?
(Shows ~ImpalaTommy a list of common Staples Easy Rebates problems)
~ImpalaTommy: "Change order" was why I was trying to contact.
~ImpalaTommy's review of Staples Easy Rebates customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples Easy Rebates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ImpalaTommy: I did not receive any tracking information on a submitted Easy Rebate-the Staples chat rep said I will re-submit it for you and gave me a tracking number which I have not been able to find after * weeks. It all sounded great except for the outcome(no record at Staples of any submission by me or rep in my name)so I am at a loss. Luckily, or maybe not so, I did write down the chat number but know of no way to find out how to track the chat down. I am at a loss what to do next.
GetHuman: Let's quantify your experience contacting Staples Easy Rebates. On a scale of 1 to 5, how easy is it go get help on a Staples Easy Rebates problem?
~ImpalaTommy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ImpalaTommy: I'd give them a four out of five on communication.
GetHuman: And what about Staples Easy Rebates's ability to quickly and effectively address your problem?
~ImpalaTommy: For that I would say three out of five.
GetHuman: And finally- any advice for other Staples Easy Rebates customers?
~ImpalaTommy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Staples Easy Rebates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ImpalaTommy taken from his Staples Easy Rebates customer service problem that occurred on November 19th, 2017.