Star Magazine: Was told by rep.that he would "look into" my bi...
A Star Magazine customer review by GetHuman user GetHuman-374652 from November 26th, 2017
Background on GetHuman-374652's case
GetHuman: GetHuman-374652 - can you tell our other Star Magazine customers when your case took place?
GetHuman-374652: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Star Magazine, and if so, how?
GetHuman: And which of these common Star Magazine customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374652 a list of common Star Magazine problems)
GetHuman-374652: "None of those really matches why I wanted to call Star Magazine that day." was why I was trying to call.
GetHuman-374652's review of Star Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Star Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374652: Was told by rep.that he would "look into" my billing problem. My JANUARY payment hadn't posted yet, and they sent me a bill for the entire balance. Think they are a bit shady-the issues are a week later than on the newsstand, and sometimes I don't get one at all.
GetHuman: Let's quantify your experience contacting Star Magazine. On a scale of 1 to 5, how easy is it go get help on a Star Magazine problem?
GetHuman-374652: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374652: I'd give them a five out of five on communication.
GetHuman: And what about Star Magazine's ability to quickly and effectively address your problem?
GetHuman-374652: For that I would say five out of five.
GetHuman: And finally- any advice for other Star Magazine customers?
GetHuman-374652: Call them early in the day or late. Don't forget any personal or account information you might need for Star Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374652 taken from his Star Magazine customer service problem that occurred on November 20th, 2017.