Starbucks: I've been trying to get a hold of them all week...
A Starbucks customer review by GetHuman user ~Donna hates Starbucks from November 25th, 2017
Background on ~Donna hates Starbucks's case
GetHuman: ~Donna hates Starbucks - can you tell our other Starbucks customers when your case took place?
~Donna hates Starbucks: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna hates Starbucks a list of common Starbucks problems)
~Donna hates Starbucks: "Update Account Info" was why I was trying to call.
~Donna hates Starbucks's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna hates Starbucks: I've been trying to get a hold of them all week after an hour wait on the phone three times this week. I give up. I'll take my business elsewhere.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Donna hates Starbucks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna hates Starbucks: I'd give them a five out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Donna hates Starbucks: For that I would say one out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Donna hates Starbucks: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna hates Starbucks taken from his Starbucks customer service problem that occurred on November 16th, 2017.