Starbucks: I could not actually say the accurate minutes a...
A Starbucks customer review by GetHuman user ~kmac73 from November 25th, 2017
Background on ~kmac73's case
GetHuman: ~kmac73 - can you tell our other Starbucks customers when your case took place?
~kmac73: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~kmac73 a list of common Starbucks problems)
~kmac73: "Overcharge/Strange charge" was why I was trying to call.
~kmac73's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kmac73: I could not actually say the accurate minutes above. I emailed at *pm on December ** and got a response back at **am on December **. Not too bad I guess. I bought a Grande Chai Tea Latte with whip cream and when I got home, it was just a little over half way full. I bought using my Visa debit card. The lady that responded somehow thought I used my "Starbucks" card. I'm not sure how. She stated that she would credit my card. I wrote her back to explain it is a Visa. I'm sure it will be rectified. Check your cups before you drive off customers!
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~kmac73: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kmac73: I'd give them a three out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~kmac73: For that I would say four out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~kmac73: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kmac73 taken from his Starbucks customer service problem that occurred on November 16th, 2017.