State Farm: I called to file a complaint about my agent. Th...
A State Farm customer review by GetHuman user ~anonymous from November 25th, 2017
Background on ~anonymous 's case
GetHuman: ~anonymous - can you tell our other State Farm customers when your case took place?
~anonymous : Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common State Farm problems)
~anonymous : "Coverage Questions" was why I was trying to call.
~anonymous 's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous : I called to file a complaint about my agent. The representative said to connect me to customer care re: agent service. After it was transferred, I got a telephonice message stating office hour is M-F. Since it's after business hour, pls call back. Call then disconnected. It doesn't even me an extension or phone *. It's so stupid......
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~anonymous : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous : I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~anonymous : For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his State Farm customer service problem that occurred on November 22nd, 2017.