State Farm: Why is the quote*add a vehicle department close...
A State Farm customer review by GetHuman user ~catlady from November 23rd, 2017
Background on ~catlady's case
GetHuman: ~catlady - can you tell our other State Farm customers when your case took place?
~catlady: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~catlady a list of common State Farm problems)
~catlady: "Get insurance" was why I was trying to call.
~catlady's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~catlady: Why is the quote*add a vehicle department closed on Saturdays and you can't do this online at all? Serious issue for me. Also, my hold times combined have been over **min on an hour and a half call. I want to add my new car to my policy, is it that hard to do so and know how much it cost that I can't online*on the phone on a Saturday*Sun morning? I'm very frustrated as a new customer and this being my second experience as a State Farm policy holder. The first person I spoke to was top notch *** star the others were *-***
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~catlady: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~catlady: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~catlady: For that I would say two out of five.
GetHuman: And finally- any advice for other State Farm customers?
~catlady: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~catlady taken from his State Farm customer service problem that occurred on November 20th, 2017.