State Farm Office Location: Okeechobee, FL...
A State Farm customer review by GetHuman user GetHuman-sdkmad from December 1st, 2017
Background on GetHuman-sdkmad's case
GetHuman: GetHuman-sdkmad - can you tell our other State Farm customers when your case took place?
GetHuman-sdkmad: Yeah. It was morning, on November 27th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sdkmad a list of common State Farm problems)
GetHuman-sdkmad: "Update account information" was why I was trying to call.
GetHuman-sdkmad's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sdkmad: State Farm Office Location: Okeechobee, FL *** NE *nd St**State Farm Agent : MAURISA TREMAIN
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-sdkmad: State Farm Office Location: Okeechobee, FL *** NE *nd St**State Farm Agent : MAURISA TREMAIN**This incident my friend endure is getting attention throughout Facebook and other media outlet. I'm sharing what took place, and i find this very unprofessional and stereotyping my close friend. This is the description on what took place at your office in Florida.***"I walked I spoke to maurisa bc Gretchen was on vacation I explained in full details who I was and what team represent I told her how this branch is the only one not on board with us in the while treasure coast area she made it seem like I was gonna have a answer fast but i didn't get one until I walked back in I asked about the donation the receptionist at this time is going back and forth relaying messages between us maurisa wouldn't talk to me face to face so when I asked for the big boss Gretchen I got every excuse why u couldn't when I'm the only customer there *am the receptionist tell me maurisa is over the marketing and she said they can't do nothing for our Team I asked for the packet back I was told she threw it
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
GetHuman-sdkmad: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sdkmad: I'd give them a four out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
GetHuman-sdkmad: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
GetHuman-sdkmad: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sdkmad taken from his State Farm customer service problem that occurred on November 27th, 2017.