State Farm: The person who answered was supposed to send me...
A State Farm customer review by GetHuman user ~Veej from November 7th, 2017
Background on ~Veej's case
GetHuman: ~Veej - can you tell our other State Farm customers when your case took place?
~Veej: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~Veej a list of common State Farm problems)
~Veej: "Coverage Questions" was why I was trying to call.
~Veej's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Veej: The person who answered was supposed to send me to claims for 'additional questions' when I had already spent a ridiculous amount of time answering questions already. Turns out she transferred me to some survey, and I never did get the number I was supposed to be sent to.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~Veej: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Veej: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~Veej: For that I would say four out of five.
GetHuman: And finally- any advice for other State Farm customers?
~Veej: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Veej taken from his State Farm customer service problem that occurred on November 6th, 2017.