State Farm: most horrible service service ever antime i ca...
A State Farm customer review by GetHuman user ~jcooperhonda from November 11th, 2017
Background on ~jcooperhonda's case
GetHuman: ~jcooperhonda - can you tell our other State Farm customers when your case took place?
~jcooperhonda: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~jcooperhonda a list of common State Farm problems)
~jcooperhonda: "Make/Chase a claim" was why I was trying to call.
~jcooperhonda's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jcooperhonda: most horrible service service ever antime i call gieco a real person picks up the phone they need to be competitive first time i called customer service was horrible , but the directly cooralated to the direct sales person and his integrity, or lack there of. the seond time around there lady was helpful and stayed with meeven tho she had to transfer me she assured me made haste of the time between the transfre. I do not reccomend statefarm for the fact that it is very difficult to get ahold of a live operator
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~jcooperhonda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jcooperhonda: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~jcooperhonda: For that I would say four out of five.
GetHuman: And finally- any advice for other State Farm customers?
~jcooperhonda: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jcooperhonda taken from his State Farm customer service problem that occurred on November 3rd, 2017.