State Farm: waited less than a minute and the guy who answe...
A State Farm customer review by GetHuman user GetHuman-80417 from November 15th, 2017
Background on GetHuman-80417's case
GetHuman: GetHuman-80417 - can you tell our other State Farm customers when your case took place?
GetHuman-80417: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-80417 a list of common State Farm problems)
GetHuman-80417: "Cancel or Change Account" was why I was trying to call.
GetHuman-80417's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-80417: waited less than a minute and the guy who answered the phone referred me to my agent even though i told him my agent wasn't able to help. when i said that, he got his supervisor on the phone and she filed some kind of complaint for me. i guess we will see if things get resolved.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
GetHuman-80417: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-80417: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
GetHuman-80417: For that I would say two out of five.
GetHuman: And finally- any advice for other State Farm customers?
GetHuman-80417: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-80417 taken from his State Farm customer service problem that occurred on November 8th, 2017.