State Farm: called this number and ********** and waited...
A State Farm customer review by GetHuman user ~KANSASOKIE from November 20th, 2017
Background on ~KANSASOKIE's case
GetHuman: ~KANSASOKIE - can you tell our other State Farm customers when your case took place?
~KANSASOKIE: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~KANSASOKIE a list of common State Farm problems)
~KANSASOKIE: "Cancel or Change Account" was why I was trying to call.
~KANSASOKIE's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KANSASOKIE: called this number and ********** and waited ** minutes. I have had this insurance for ** years and have ** vehicles that are insured but if I cant get any one I will change insurance. The reason I am calling is to get a new agent because they are moving ours out of town where I cAN TALK TO A HUMAN. MANY PEOPLE ARE SWITCHING INSURANCE TO THE INSURANCE COMPANY THAT HAS AN AGENT IN TOWN FOR THIS REASON *ANSWER THE PHONE)
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~KANSASOKIE: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KANSASOKIE: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~KANSASOKIE: For that I would say two out of five.
GetHuman: And finally- any advice for other State Farm customers?
~KANSASOKIE: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KANSASOKIE taken from his State Farm customer service problem that occurred on November 13th, 2017.