State Farm: talked to Waneta(?) and her supervisor. Refused...

A State Farm customer review by GetHuman user ~Alan Todd from November 24th, 2017

Background on ~Alan Todd's case

GetHuman: ~Alan Todd - can you tell our other State Farm customers when your case took place?
~Alan Todd: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to State Farm, and if so, how?
~Alan Todd: I used the 888-559-1922 number I found for on the GetHuman State Farm customer phone number page I was on: State Farm Customer Service Phone Number
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~Alan Todd a list of common State Farm problems)
~Alan Todd: "Cancel or Change Account" was why I was trying to call.

~Alan Todd's review of State Farm customer service

GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alan Todd: talked to Waneta(?) and her supervisor. Refused to help. Kept telling me to talk to my agent which I have and did not receive the information I needed. When I told them I had talked to my agent and did not get the information I needed they said they were sorry but could not help. I'm having a new roof put on my house. Planning to use a class * impact resistance for which state farm offers a discount to the dwelling premium. Before I select a shingle to be installed I'd like to know if it is approved for a discount and how much. State farm will not tell me. They say to have the shingle installed and THEN they will tell me if it is approved for a discount and how much...after-the-fact...STUPID
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~Alan Todd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alan Todd: I'd give them a three out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~Alan Todd: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~Alan Todd: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alan Todd taken from his State Farm customer service problem that occurred on November 21st, 2017.

State Farm

3.55 of 5 stars | 134 reviews

~Alan Todd's State Farm Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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