If anyone says state farm is a good neighbor do...

A State Farm customer review by GetHuman user ~bettiboop from November 28th, 2017

Background on ~bettiboop's case

GetHuman: ~bettiboop - can you tell our other State Farm customers when your case took place?
~bettiboop: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to State Farm, and if so, how?
~bettiboop: I used the 888-559-1922 number I found for on the GetHuman State Farm customer phone number page I was on: State Farm Customer Service Phone Number
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~bettiboop a list of common State Farm problems)
~bettiboop: "Renew coverage" was why I was trying to call.

~bettiboop's review of State Farm customer service

GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bettiboop: If anyone says state farm is a good neighbor doesn't have a clue as to what a good neighbor is all about. Going on ** months of waiting for state farm to pay to repair the inside of my home from hail, rain & wind damage in Texas. They FINALLY paid to have my roof fixed, only after I requested a second adjuster to look at the roof. First adjuster is state farm's usual adjuster (morons) that said my roof didn't need to be replaced even though he didn't even get up on the roof. Best advice if you are unlucky enough to have this so-called insurance get a independent adjuster to do your claim. Our third claim was paid in a timely manner, adjuster was very professional, knowledgeable and unlike state farm adjusters he actually called me several times to keep me in the loop as to what was going on with my claim. I would NEVER recommend state farm to anyone. I have been a customer for ** * years and they don't have any loyalty to their long term customers much less any other customer of thei
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~bettiboop: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bettiboop: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~bettiboop: For that I would say two out of five.
GetHuman: And finally- any advice for other State Farm customers?
~bettiboop: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bettiboop taken from his State Farm customer service problem that occurred on November 21st, 2017.

State Farm

3.55 of 5 stars | 134 reviews

~bettiboop's State Farm Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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