State Farm: Friendly Agent! I just needed a copy of my insu...
A State Farm customer review by GetHuman user ~Robin Marie from November 25th, 2017
Background on ~Robin Marie's case
GetHuman: ~Robin Marie - can you tell our other State Farm customers when your case took place?
~Robin Marie: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin Marie a list of common State Farm problems)
~Robin Marie: "Coverage question" was why I was trying to call.
~Robin Marie's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin Marie: Friendly Agent! I just needed a copy of my insurance card emailed to me and after verifying my information, the agent immediately emailed the requested info. I appreciate the fast, accurate, friendly service.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~Robin Marie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin Marie: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~Robin Marie: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~Robin Marie: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin Marie taken from his State Farm customer service problem that occurred on November 21st, 2017.