Steak and Shake: Crappy. Bad service. Rude. And charge you mote...
A Steak and Shake customer review by GetHuman user ~upset customer from November 26th, 2017
Background on ~upset customer's case
GetHuman: ~upset customer - can you tell our other Steak and Shake customers when your case took place?
~upset customer: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common Steak and Shake problems)
~upset customer: "Cancel a reservation" was why I was trying to call.
~upset customer's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: Crappy. Bad service. Rude. And charge you mote for what you pay. When you want to speak to the manager she doesn't take the situation serious instead she laughs at you in front of your face. They always get my order wrong when I come back. And they always take an hour to give you your food. Really bad service NEVER COMING BACK.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~upset customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a one out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~upset customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his Steak and Shake customer service problem that occurred on November 17th, 2017.