Steak and Shake: We have been going to your Shake and Steak rest...
A Steak and Shake customer review by GetHuman user ~Dana C Reed from November 20th, 2017
Background on ~Dana C Reed's case
GetHuman: ~Dana C Reed - can you tell our other Steak and Shake customers when your case took place?
~Dana C Reed: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~Dana C Reed a list of common Steak and Shake problems)
~Dana C Reed: "Cancel a reservation" was why I was trying to call.
~Dana C Reed's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dana C Reed: We have been going to your Shake and Steak restaurant **** since it opened. We had the pleasure of meeting Toni Gabay immediately. She is a wonderful waitress, and the hardest working employee I have even seen. She does the work of * people and never fails to help the other staff members when there is a rush! She is very attentive and has a lovely disposition. Personally, she is a delight. I think she should be acknowledged for the superb job that she does!! Sincerely, Dana C. Reed
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~Dana C Reed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dana C Reed: I'd give them a three out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~Dana C Reed: For that I would say two out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~Dana C Reed: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dana C Reed taken from his Steak and Shake customer service problem that occurred on November 16th, 2017.