Steak and Shake: Incredibly bad experience
A Steak and Shake customer review by GetHuman user GetHuman-brwillia from December 8th, 2017
Background on GetHuman-brwillia's case
GetHuman: GetHuman-brwillia - can you tell our other Steak and Shake customers when your case took place?
GetHuman-brwillia: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-brwillia a list of common Steak and Shake problems)
GetHuman-brwillia: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-brwillia's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-brwillia: Incredibly bad experience
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-brwillia: Was accused by an employee standing outside my car window of using profanity and racist language at the drive through speaker. Then handed a soggy and food-soaked bag by an employee who used napkins to hold it from the bottom so was obviously aware of its condition. Then was told I couldn't get my money back.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
GetHuman-brwillia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-brwillia: I'd give them a four out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
GetHuman-brwillia: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
GetHuman-brwillia: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-brwillia taken from his Steak and Shake customer service problem that occurred on November 28th, 2017.