Steak and Shake: The whole experience was wrong
A Steak and Shake customer review by GetHuman user GetHuman-rllizar from November 29th, 2017
Background on GetHuman-rllizar's case
GetHuman: GetHuman-rllizar - can you tell our other Steak and Shake customers when your case took place?
GetHuman-rllizar: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rllizar a list of common Steak and Shake problems)
GetHuman-rllizar: "Cancel a reservation" was why I was trying to call.
GetHuman-rllizar's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rllizar: The whole experience was wrong
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-rllizar: We eat at this s and s often. On Arbrook in Arlington, TX. My receipt time say *:**. We waited behind three cars for our order. It took ** min from the time we ordered. Had two shakes. Neither was to the top of cup. One was * *** in. Below the other one. I asked for spoon. Was told they were out? The whole experience was wrong. We can go other places to get same thing cheaper and faster. Y'all gotta do better.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
GetHuman-rllizar: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rllizar: I'd give them a one out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
GetHuman-rllizar: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
GetHuman-rllizar: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rllizar taken from his Steak and Shake customer service problem that occurred on November 25th, 2017.