Steak and Shake: Waited ** minutes in drive through at the Flore...
A Steak and Shake customer review by GetHuman user GetHuman-314445 from November 22nd, 2017
Background on GetHuman-314445's case
GetHuman: GetHuman-314445 - can you tell our other Steak and Shake customers when your case took place?
GetHuman-314445: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314445 a list of common Steak and Shake problems)
GetHuman-314445: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-314445's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314445: Waited ** minutes in drive through at the Florence ky location. Only ordered a shake. Only three cars ahead of me at *** pm. Cars turned their engines off service was so bad. Will never be back.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
GetHuman-314445: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314445: I'd give them a one out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
GetHuman-314445: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
GetHuman-314445: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314445 taken from his Steak and Shake customer service problem that occurred on November 18th, 2017.