Steam Software: You guys need to talk to your customers communi...
A Steam Software customer review by GetHuman user ~robertreed2012 from November 28th, 2017
Background on ~robertreed2012's case
GetHuman: ~robertreed2012 - can you tell our other Steam Software customers when your case took place?
~robertreed2012: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Steam Software, and if so, how?
GetHuman: And which of these common Steam Software customer issues best describes the reason you wanted to talk to them?
(Shows ~robertreed2012 a list of common Steam Software problems)
~robertreed2012: "Recover Account" was why I was trying to call.
~robertreed2012's review of Steam Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Steam Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robertreed2012: You guys need to talk to your customers communication with your customers should be important. I've lost my steam account both password and authentication code.and phone support for that situation is vital now I waisted $**.** on two pc games at Wal-Mart. Please communicate through phone because this is ridiculous.and poor service company ever.you do alright with billing but when you lose your both your password and have no way of getting into your steam account app on the phone app.and can't ever resolve it through phone then it's the company's issue not your customers.think about it.
GetHuman: Let's quantify your experience contacting Steam Software. On a scale of 1 to 5, how easy is it go get help on a Steam Software problem?
~robertreed2012: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robertreed2012: I'd give them a four out of five on communication.
GetHuman: And what about Steam Software's ability to quickly and effectively address your problem?
~robertreed2012: For that I would say one out of five.
GetHuman: And finally- any advice for other Steam Software customers?
~robertreed2012: Call them early in the day or late. Don't forget any personal or account information you might need for Steam Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robertreed2012 taken from his Steam Software customer service problem that occurred on November 24th, 2017.