Steam Software: Shame that the maximum wait time I can post is...
A Steam Software customer review by GetHuman user ~Mike Bob from November 22nd, 2017
Background on ~Mike Bob's case
GetHuman: ~Mike Bob - can you tell our other Steam Software customers when your case took place?
~Mike Bob: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Steam Software, and if so, how?
GetHuman: And which of these common Steam Software customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike Bob a list of common Steam Software problems)
~Mike Bob: "Track order" was why I was trying to call.
~Mike Bob's review of Steam Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Steam Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike Bob: Shame that the maximum wait time I can post is ** minutes, the ACTUAL wait time is well over *-* days, sometimes more than a week. They don't care at all.
GetHuman: Let's quantify your experience contacting Steam Software. On a scale of 1 to 5, how easy is it go get help on a Steam Software problem?
~Mike Bob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike Bob: I'd give them a one out of five on communication.
GetHuman: And what about Steam Software's ability to quickly and effectively address your problem?
~Mike Bob: For that I would say one out of five.
GetHuman: And finally- any advice for other Steam Software customers?
~Mike Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Steam Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike Bob taken from his Steam Software customer service problem that occurred on November 17th, 2017.