Stella & Dot: trying to contact corp. office about adding a n...
A Stella & Dot customer review by GetHuman user ~skmountain from November 26th, 2017
Background on ~skmountain's case
GetHuman: ~skmountain - can you tell our other Stella & Dot customers when your case took place?
~skmountain: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Stella & Dot, and if so, how?
GetHuman: And which of these common Stella & Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~skmountain a list of common Stella & Dot problems)
~skmountain: "Make a purchase" was why I was trying to call.
~skmountain's review of Stella & Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Stella & Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skmountain: trying to contact corp. office about adding a new product. No answer, could not get thru, tried CS * and no help at all. Very skeptical about a company that has no way to contact the corp office.
GetHuman: Let's quantify your experience contacting Stella & Dot. On a scale of 1 to 5, how easy is it go get help on a Stella & Dot problem?
~skmountain: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skmountain: I'd give them a one out of five on communication.
GetHuman: And what about Stella & Dot's ability to quickly and effectively address your problem?
~skmountain: For that I would say one out of five.
GetHuman: And finally- any advice for other Stella & Dot customers?
~skmountain: Call them early in the day or late. Don't forget any personal or account information you might need for Stella & Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skmountain taken from his Stella & Dot customer service problem that occurred on November 22nd, 2017.