Stella & Dot: why suddenly did the customer service become so...
A Stella & Dot customer review by GetHuman user GetHuman-374333 from November 23rd, 2017
Background on GetHuman-374333's case
GetHuman: GetHuman-374333 - can you tell our other Stella & Dot customers when your case took place?
GetHuman-374333: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Stella & Dot, and if so, how?
GetHuman: And which of these common Stella & Dot customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374333 a list of common Stella & Dot problems)
GetHuman-374333: "Make a purchase" was why I was trying to call.
GetHuman-374333's review of Stella & Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Stella & Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374333: why suddenly did the customer service become so poor. Things have changed at stelladot and it is totally inconvenient for the stylists
GetHuman: Let's quantify your experience contacting Stella & Dot. On a scale of 1 to 5, how easy is it go get help on a Stella & Dot problem?
GetHuman-374333: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374333: I'd give them a four out of five on communication.
GetHuman: And what about Stella & Dot's ability to quickly and effectively address your problem?
GetHuman-374333: For that I would say three out of five.
GetHuman: And finally- any advice for other Stella & Dot customers?
GetHuman-374333: Call them early in the day or late. Don't forget any personal or account information you might need for Stella & Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374333 taken from his Stella & Dot customer service problem that occurred on November 13th, 2017.