Straight Talk: After a year of automatic payments, Straight Ta...
A Straight Talk customer review by GetHuman user ~James from November 27th, 2017
Background on ~James's case
GetHuman: ~James - can you tell our other Straight Talk customers when your case took place?
~James: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~James a list of common Straight Talk problems)
~James: "Setup service" was why I was trying to call.
~James's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James: After a year of automatic payments, Straight Talk rep told me my debit card was declined...for insufficient funds. When I told her that was not possible and asked her to confirm the card on record, suddenly had a language problem. The call ended with me telling her I would just take the phone to Walmart to be re-activated. Please, please, please get customer service agents who have a better command of English!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~James: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~James: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~James: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James taken from his Straight Talk customer service problem that occurred on November 22nd, 2017.