Straight Talk: After them updating my phone & stating I should...
A Straight Talk customer review by GetHuman user ~Help me! from November 22nd, 2017
Background on ~Help me!'s case
GetHuman: ~Help me! - can you tell our other Straight Talk customers when your case took place?
~Help me!: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Help me! a list of common Straight Talk problems)
~Help me!: "Overcharge/Strange charge" was why I was trying to call.
~Help me!'s review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Help me!: After them updating my phone & stating I should have excellent service in my area due to Verizon & AT&T towers I still don't have good service.The CSR was fast to get me off phone when I told her the update did no good. I will try calling again & see if I can get someone else to help me. Crazy...
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Help me!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Help me!: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Help me!: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Help me!: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Help me! taken from his Straight Talk customer service problem that occurred on November 15th, 2017.