Straight Talk: Had a arguement with supervisor on why I have t...
A Straight Talk customer review by GetHuman user ~hardtrigger from November 14th, 2017
Background on ~hardtrigger's case
GetHuman: ~hardtrigger - can you tell our other Straight Talk customers when your case took place?
~hardtrigger: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~hardtrigger a list of common Straight Talk problems)
~hardtrigger: "Account Access" was why I was trying to call.
~hardtrigger's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hardtrigger: Had a arguement with supervisor on why I have to call every day *-* times to get my phone to work again! He kepy lying and saying they have no issues and I explained I wait on average ** mins a call and he laughed! I said he was a *** and he said oops looks like my phone was stolen! Cant use phone now and straight talk says my phone number is not valid
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~hardtrigger: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hardtrigger: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~hardtrigger: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~hardtrigger: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hardtrigger taken from his Straight Talk customer service problem that occurred on November 9th, 2017.