Straight Talk: I called and did not have to wait long before I...

A Straight Talk customer review by GetHuman user GetHuman-261652 from November 26th, 2017

Background on GetHuman-261652's case

GetHuman: GetHuman-261652 - can you tell our other Straight Talk customers when your case took place?
GetHuman-261652: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman-261652: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261652 a list of common Straight Talk problems)
GetHuman-261652: "Lost or Stolen Phone" was why I was trying to call.

GetHuman-261652's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261652: I called and did not have to wait long before I talked to someone. However, I could not understand anything he was saying. Because of this I was repeating what he said to me to make sure I gave him the correct information. He was extremely rude and acted like I was dumb because I was repeating him. After ** minutes of waiting on the line, he told me what was wrong. I then tried asking him my options. After ** minutes and him repeating what was wrong and ignoring my question * times I asked for a supervisor and he hung up on me. Very dissatisfied!!! First time with Straight Talk and I am regretting my decision already.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-261652: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261652: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-261652: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-261652: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261652 taken from his Straight Talk customer service problem that occurred on November 19th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

GetHuman-261652's Straight Talk Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Straight Talk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Straight Talk in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!