Straight Talk: I didn't have to wait long. However, all I want...

A Straight Talk customer review by GetHuman user ~Insulted from November 25th, 2017

Background on ~Insulted's case

GetHuman: ~Insulted - can you tell our other Straight Talk customers when your case took place?
~Insulted: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~Insulted: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Insulted a list of common Straight Talk problems)
~Insulted: "Lost phone" was why I was trying to call.

~Insulted's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Insulted: I didn't have to wait long. However, all I wanted to do was update my bank account information which should have been easy. I was insulted by the first security question asking me my father's middle name. Apparently I failed that which I find terribly insulting. Like I don't know that! Who comes up with these? It was like insinuating that I am a *******! The bottom line is that I was trying to get ready for work and the person I spoke with could not get my street name right after I spelled it three times. I had to hang up after that. The call left me very frustrated, and I still don't know if they changed my bank account information or not. I do not think I will call this number again.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Insulted: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Insulted: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Insulted: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Insulted: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Insulted taken from his Straight Talk customer service problem that occurred on November 17th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~Insulted's Straight Talk Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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