Straight Talk: ******* awful! (I never curse-but they pushed m...
A Straight Talk customer review by GetHuman user ~Lena from November 27th, 2017
Background on ~Lena's case
GetHuman: ~Lena - can you tell our other Straight Talk customers when your case took place?
~Lena: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Lena a list of common Straight Talk problems)
~Lena: "Refund" was why I was trying to call.
~Lena's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lena: ******* awful! (I never curse-but they pushed me so hard!) bought a refill Sevice plan. ACCIDENTLY hit "*" instead of "*" and went to my husband's account-which he transferred back to Sprint, * week previously. Was told that there was no refund Bc I made the mistake & for service-would have to buy another $**(w tax added) service plan! WHAT!? So I threw out an an entire "months' service plan" ******* WOW!' F..You Straight Talk!!!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Lena: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lena: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Lena: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Lena: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lena taken from his Straight Talk customer service problem that occurred on November 23rd, 2017.