Straight Talk: When human rep answered, she had such a heavy a...
A Straight Talk customer review by GetHuman user ~genie from November 25th, 2017
Background on ~genie's case
GetHuman: ~genie - can you tell our other Straight Talk customers when your case took place?
~genie: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~genie a list of common Straight Talk problems)
~genie: "Complaint" was why I was trying to call.
~genie's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~genie: When human rep answered, she had such a heavy accent, I couldn't understand. She did not answer my simple questions and I asked to speak to someone who spoke English. The next was no better so I emailed from website. Still no help. Changing cell carriers.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~genie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~genie: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~genie: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~genie: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~genie taken from his Straight Talk customer service problem that occurred on November 24th, 2017.