Straight Talk: I love straight service and I've never had a pr...

A Straight Talk customer review by GetHuman user ~Ms.816 from November 25th, 2017

Background on ~Ms.816's case

GetHuman: ~Ms.816 - can you tell our other Straight Talk customers when your case took place?
~Ms.816: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~Ms.816: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms.816 a list of common Straight Talk problems)
~Ms.816: "Device Support" was why I was trying to call.

~Ms.816's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms.816: I love straight service and I've never had a problem but I've never had to deal with customer service until recently. I had an issue with my phone and I talked to several different representatives because as soon as I get one I'll be on the phone with them for bout ** minutes and all they kept saying was can you hold for *** minutes while I look.something up.(went through that for at least ** min). Then I'm going to.transfer to another department that can better assist you.(went through the same process with person ** n stayed on the phone just as long then got disconnected. So I had to call back again n again again. I talked with at least ** people and the same thing kept happening. I finally got someone later on that night who told me my phone was defective and to send it back. He emailed me some instructions on how to send my phone back. Instructions said send phone,battery,and chargers. I did that. When I received the refurbish phone that they sent it came with everything better ba
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Ms.816: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms.816: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Ms.816: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Ms.816: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms.816 taken from his Straight Talk customer service problem that occurred on November 15th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~Ms.816's Straight Talk Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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