Straight Talk: These "csr" speak some form of english, just no...
A Straight Talk customer review by GetHuman user ~Bobbalu from November 25th, 2017
Background on ~Bobbalu's case
GetHuman: ~Bobbalu - can you tell our other Straight Talk customers when your case took place?
~Bobbalu: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Bobbalu a list of common Straight Talk problems)
~Bobbalu: "Billing" was why I was trying to call.
~Bobbalu's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bobbalu: These "csr" speak some form of english, just none you can comprehend. When you ask for a supervisor you are told by every one of them THEY are the supervisor. I have spent probably * hours per month for ** months trying to get my data set up, and it still doesn't. I PAY for it every month, but there remains some kind of internal server problem. NOW I'm told that if I terminate my service today-Jan * ****, I will not be reimbursed for any of the money I have paid through Feb *, ****. You would get as good phone service if you stuck a finger in your ear and a thumb you know where, DON"T WASTE YOUR TIME AND MONEY If I could give them a MINUS * on everything, I would.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Bobbalu: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bobbalu: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Bobbalu: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Bobbalu: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bobbalu taken from his Straight Talk customer service problem that occurred on November 17th, 2017.