Straight Talk: *** characters wont possibly do it. DONT ever s...

A Straight Talk customer review by GetHuman user ~tired of ST wireless! from November 25th, 2017

Background on ~tired of ST wireless!'s case

GetHuman: ~tired of ST wireless! - can you tell our other Straight Talk customers when your case took place?
~tired of ST wireless!: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~tired of ST wireless!: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~tired of ST wireless! a list of common Straight Talk problems)
~tired of ST wireless!: "Cancel service" was why I was trying to call.

~tired of ST wireless!'s review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired of ST wireless!: *** characters wont possibly do it. DONT ever switch from a GSM phone to a CDMA phone and then back. It will not work! S.T. will deactivate your GSM SIM card. I am now privileged to wait a second '* to * days' for a replacement SIM card due to a mistake on their end. Bummed to the MAX!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~tired of ST wireless!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired of ST wireless!: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~tired of ST wireless!: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~tired of ST wireless!: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired of ST wireless! taken from his Straight Talk customer service problem that occurred on November 21st, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~tired of ST wireless!'s Straight Talk Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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