I purchased a phone from Straight Talk on Septe...

A Straight Talk customer review by GetHuman user GetHuman-194885 from November 25th, 2017

Background on GetHuman-194885's case

GetHuman: GetHuman-194885 - can you tell our other Straight Talk customers when your case took place?
GetHuman-194885: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman-194885: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-194885 a list of common Straight Talk problems)
GetHuman-194885: "SIM Card Transfer" was why I was trying to call.

GetHuman-194885's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-194885: I purchased a phone from Straight Talk on September *, ****. Today after having problems with the phone keeping a charge, I contacted Straight Talk. I talked to * different people (supervisor and manger were * of them)explaining the issue. All * told me I had to mail my phone back and then they would send me another one. I explained to them that I could not go without a phone but they did not budge. I can't believe I was so foolish to go with them. I looked up their rewiews and not one was good. I highly suggest anyone going with this company.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-194885: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-194885: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-194885: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-194885: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-194885 taken from his Straight Talk customer service problem that occurred on November 20th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

GetHuman-194885's Straight Talk Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Straight Talk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Straight Talk in any way.

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