Straight Talk: After * days of trying to connect * new ST phon...
A Straight Talk customer review by GetHuman user GetHuman-46403 from November 25th, 2017
Background on GetHuman-46403's case
GetHuman: GetHuman-46403 - can you tell our other Straight Talk customers when your case took place?
GetHuman-46403: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46403 a list of common Straight Talk problems)
GetHuman-46403: "Device Support" was why I was trying to call.
GetHuman-46403's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46403: After * days of trying to connect * new ST phones, using old Sprint *s, I was given a wild goose chase with nothing to show for it. Am having to resubmit request to connect * new phones right now with John and hopefully, we can get hooked up. Very very frustrated by the run-around given by your people, telling us that everything is in process only to find out that everything (ports) have been cancelled. What the heck???? I even went to the trouble of calling Sprint and having our old ph *s reactivated today only, in order for ST to transfer the *s. ?????? Doesn't look good for your company!!!!!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-46403: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46403: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-46403: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-46403: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46403 taken from his Straight Talk customer service problem that occurred on November 19th, 2017.