Straight Talk: they don't listen, and don't understand their o...
A Straight Talk customer review by GetHuman user ~ Lauren Woodruff from November 27th, 2017
Background on ~ Lauren Woodruff's case
GetHuman: ~ Lauren Woodruff - can you tell our other Straight Talk customers when your case took place?
~ Lauren Woodruff: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~ Lauren Woodruff a list of common Straight Talk problems)
~ Lauren Woodruff: "Track an order" was why I was trying to call.
~ Lauren Woodruff's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ Lauren Woodruff: they don't listen, and don't understand their own systems. even tech support is incompetent, and service to myself was rude and unhelpful
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~ Lauren Woodruff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ Lauren Woodruff: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~ Lauren Woodruff: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~ Lauren Woodruff: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ Lauren Woodruff taken from his Straight Talk customer service problem that occurred on November 18th, 2017.