Straight Talk: The agent was not able to do what I asked her n...
A Straight Talk customer review by GetHuman user GetHuman-316738 from November 27th, 2017
Background on GetHuman-316738's case
GetHuman: GetHuman-316738 - can you tell our other Straight Talk customers when your case took place?
GetHuman-316738: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316738 a list of common Straight Talk problems)
GetHuman-316738: "Cancel service" was why I was trying to call.
GetHuman-316738's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316738: The agent was not able to do what I asked her name was Cherry. She was sweet but not able to be understood or do what we discussed. As a result had to be on the phone with other agents and get a refund for the three months. It was very frustrating and I was NOT.. compensated for the time and trouble. I will be looking for a new phone company.*and Merabel from Dumaquete ,Philippines
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-316738: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316738: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-316738: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-316738: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316738 taken from his Straight Talk customer service problem that occurred on November 22nd, 2017.