Straight Talk: Tried to get my phone activated. He could not d...

A Straight Talk customer review by GetHuman user ~screwed ex-customer from November 27th, 2017

Background on ~screwed ex-customer's case

GetHuman: ~screwed ex-customer - can you tell our other Straight Talk customers when your case took place?
~screwed ex-customer: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~screwed ex-customer: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~screwed ex-customer a list of common Straight Talk problems)
~screwed ex-customer: "Change plan" was why I was trying to call.

~screwed ex-customer's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screwed ex-customer: Tried to get my phone activated. He could not do it! Threw phone in the trash, where their customer support is! Morons all!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~screwed ex-customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screwed ex-customer: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~screwed ex-customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~screwed ex-customer: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screwed ex-customer taken from his Straight Talk customer service problem that occurred on November 23rd, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~screwed ex-customer's Straight Talk Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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