Straight Talk: Great service company... Issues with customer s...
A Straight Talk customer review by GetHuman user ~Good Guy from November 27th, 2017
Background on ~Good Guy's case
GetHuman: ~Good Guy - can you tell our other Straight Talk customers when your case took place?
~Good Guy: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Good Guy a list of common Straight Talk problems)
~Good Guy: "Complaint" was why I was trying to call.
~Good Guy's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Good Guy: Great service company... Issues with customer service. If you rarely have to call customer service, YOU WILL BE VERY PLEASED WITH THIS PROVIDER.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Good Guy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Good Guy: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Good Guy: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Good Guy: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Good Guy taken from his Straight Talk customer service problem that occurred on November 23rd, 2017.