Straight Talk: Called * times on ******* explaining I didn't h...
A Straight Talk customer review by GetHuman user ~jax from November 26th, 2017
Background on ~jax's case
GetHuman: ~jax - can you tell our other Straight Talk customers when your case took place?
~jax: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~jax a list of common Straight Talk problems)
~jax: "Account Access" was why I was trying to call.
~jax's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jax: Called * times on ******* explaining I didn't have a phone as it was ran over by a truck & wanted to cancel my plan, got hung up on * times. Called back yesterday after noticing they are still taking my money out of my bank (Do Not Do Auto Pay) waited ** minutes for the the department to return my money no response, I am looking for a * for corporate now. I have already spoken to an attorney and I called the better business bureau. If you need a phone go with verizon *no contract unlimited talk text and *gb $**.**, they have great customer service and you can understand them!@
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~jax: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jax: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~jax: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~jax: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jax taken from his Straight Talk customer service problem that occurred on November 22nd, 2017.