Straight Talk: after trying for over *.* hrs.to get my phone w...

A Straight Talk customer review by GetHuman user ~disappointed customer from November 25th, 2017

Background on ~disappointed customer's case

GetHuman: ~disappointed customer - can you tell our other Straight Talk customers when your case took place?
~disappointed customer: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~disappointed customer: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
Shows ~disappointed customer a list of common Straight Talk problems
~disappointed customer: "Device Support" was why I was trying to call.

~disappointed customer's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed customer: after trying for over *.* hrs.to get my phone with * tech support I was told that that was all that had to be done. they hanged up. I looked at clock and is was **:**am. my phone is still not working
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~disappointed customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed customer: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~disappointed customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed customer taken from his Straight Talk customer service problem that occurred on November 17th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews
Straight Talk ReviewsStraight Talk's Phone NumberAll Straight Talk contact infoGeneral Straight Talk customer service info
~disappointed customer's Straight Talk Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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