Straight Talk: I had called previously to tell them I needed m...

A Straight Talk customer review by GetHuman user ~doorgreeter from November 25th, 2017

Background on ~doorgreeter's case

GetHuman: ~doorgreeter - can you tell our other Straight Talk customers when your case took place?
~doorgreeter: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~doorgreeter: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~doorgreeter a list of common Straight Talk problems)
~doorgreeter: "Change plan" was why I was trying to call.

~doorgreeter's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doorgreeter: I had called previously to tell them I needed my pin number because I was going to swith my service. They refused to give it to me, and then deactivated my service before I even told them to do so. I had just renewed my service one week prior and they refused to refund my money. If you don't have current service, they will not provide a customer service rep. Absolutely the worst compant I have ever dealt with. The fact that they are in business is embarrasing to the human race.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~doorgreeter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doorgreeter: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~doorgreeter: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~doorgreeter: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doorgreeter taken from his Straight Talk customer service problem that occurred on November 18th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~doorgreeter's Straight Talk Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Straight Talk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Straight Talk in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!