Straight Talk: cant understand represenitive. i have no idea w...

A Straight Talk customer review by GetHuman user ~Deputy Dawg from November 26th, 2017

Background on ~Deputy Dawg's case

GetHuman: ~Deputy Dawg - can you tell our other Straight Talk customers when your case took place?
~Deputy Dawg: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~Deputy Dawg: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Deputy Dawg a list of common Straight Talk problems)
~Deputy Dawg: "Change plan" was why I was trying to call.

~Deputy Dawg's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deputy Dawg: cant understand represenitive. i have no idea what language he speaks but it is not english.horrible service. going to a real cell phone company who cares about their customers.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Deputy Dawg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deputy Dawg: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Deputy Dawg: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Deputy Dawg: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deputy Dawg taken from his Straight Talk customer service problem that occurred on November 19th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~Deputy Dawg's Straight Talk Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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