Straight Talk: No data on my phone, for month and a half

A Straight Talk customer review by GetHuman user GetHuman-jessjes from December 1st, 2017

Background on GetHuman-jessjes's case

GetHuman: GetHuman-jessjes - can you tell our other Straight Talk customers when your case took place?
GetHuman-jessjes: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman-jessjes: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jessjes a list of common Straight Talk problems)
GetHuman-jessjes: "Device Support" was why I was trying to call.

GetHuman-jessjes's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jessjes: No data on my phone, for month and a half
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-jessjes: You wrote "My phone, under a service I have had for years. For the last month and a half has not been able to get any data. I get no numbers, no *g or *g not even *x..I have called multiple times to fix this problem only to be told to turn my phone off and on again. just a few days ago I re-upped my service plans in hopes in would fix the hasn't. I shouldn't be spending **$ a month for unlimited everything and have a non working phone."
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-jessjes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jessjes: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-jessjes: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-jessjes: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jessjes taken from his Straight Talk customer service problem that occurred on November 23rd, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

GetHuman-jessjes's Straight Talk Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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