Straight Talk: Tried to get a phone on BYOP. after * attempts...

A Straight Talk customer review by GetHuman user ~STSUX from November 28th, 2017

Background on ~STSUX's case

GetHuman: ~STSUX - can you tell our other Straight Talk customers when your case took place?
~STSUX: Yes I can. It was evening, on November 25th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~STSUX: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~STSUX a list of common Straight Talk problems)
~STSUX: "SIM Card Transfer" was why I was trying to call.

~STSUX's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~STSUX: Tried to get a phone on BYOP. after * attempts, on hold and hung up *x. I give up.*Now my old ST phone isn't active. No refund of the sim card and $** card that came with the sim card for the new phone. And they did not understand my concern over the fact: My old phone was still active*service end date of **********. They said the new phone service end date was the same **********, so the new serv ice card was only good for ** days. Did not understand I have paid twice for June. Put a fork in me I am done with Straight Talk service. Why Wal-Mart has attached their name to this brand is beyond me. They must own it or a fair share. IT IS THE WORST CUSTOMER SERVICE EVER. And the ROBOT training and script is a joke. Well for mindless robots its holy.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~STSUX: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~STSUX: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~STSUX: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~STSUX: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~STSUX taken from his Straight Talk customer service problem that occurred on November 25th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~STSUX's Straight Talk Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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