Straight Talk: Do not understand them. Why dont we have custom...

A Straight Talk customer review by GetHuman user ~mad from November 28th, 2017

Background on ~mad's case

GetHuman: ~mad - can you tell our other Straight Talk customers when your case took place?
~mad: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~mad: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~mad a list of common Straight Talk problems)
~mad: "Track an order" was why I was trying to call.

~mad's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad: Do not understand them. Why dont we have customer service in USA...stupid. I hate there rudeness and hanging up on me when they dont know an anwser. I worked * days at store and on phone to get my problem resolved, never did...she accused me of having an old phone and would not replace it...Its my word against hers, IT NEW....UGH I had to have her literally spell out what she was saying to me, to understand her...So tired of Straight TALK, * yrs of poor customer service.*Bring it back to USA maybe you would keep customers, and make them happier......*Im tired of calling in and calling in and repeating the same problem, then they say they document it and dont....*Somebody needs to check into this....
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~mad: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~mad: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~mad: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad taken from his Straight Talk customer service problem that occurred on November 20th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~mad's Straight Talk Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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